Terms and Conditions

Terms and Conditions: 

Due to the nature of our services and customize products, we do not issue refunds. If you received a product that is not what you ordered, we will make it right.  

Before design work is started, the client will receive a contract and a design questionnaire. Work will not begin on the project until these two items are returned by the client. Other items might be required depending on the project.

If a project is purchased on a payment plan, the balance must be paid in full before any files are released, any web design is turned over, or print products are shipped.

If you purchase a service or product, and you cease to communicate at any point during the project, after 90 days, we reserve the right to reschedule or terminate the project. No refunds will be given. 

On custom design and/our website design projects, we have reserved a block of time for you on our design schedule. We appreciate your consideration and expect that you will communicate with us in an efficient manner. 

We welcome your questions and want you to be 100% satisfied with your purchase of product or service from Pink Lemonade Company.